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Shipping & Returns


ARCHFASHION POLICY

Dispatch

We dispatch all orders within 1-2 business days.

Exclusions may apply to pre-order items, or items that are made to order. This will be stated in the item description.

Returns

ARCHFASHION makes returns simple.

All items purchased on ARCHFASHION can be returned for a refund within 14 days* of delivery. Exclusions may apply to final sale items, or to items you can’t return for hygiene purposes.

But wait, there’s more.
* Some of our boutiques accept returns more than 14 days after delivery. Some boutiques also offer exchanges or store credits, in addition to refunds.

For full policy details and conditions, please refer to each boutique’s policy on any product page or at checkout.

To return your item/s, simply sign in to your ARCHFASHION account, then click on Purchases to submit your return.

Returns must adhere to the following conditions:

  1. Items you wish to return must arrive at the boutique within 14 days of the date you receive the order.
  2. Items must be returned as immaculately as they are sent out. The item must not be worn, washed, altered, damaged, taken to Wet ‘N’ Wild (or any other theme park), and any original swing tags and packaging must be intact.
  3. You will be required to enter a tracking number to submit your return. You are responsible for your returned items until the boutique receives them.

If you have questions or need style advice, sizing info, last-minute gift ideas, or emergency suggestions for this weekend’s brunch date with the in-laws, we’d love to help.

Contact our customer service team on hello@archfashion.com.au or 1300 366 971.